How do I contact my nurse from home?

One of the most common questions we get from our patients is, how do I contact my nurse from home. About 6 months ago we created the Providence Regional Cancer System Nurse Line. To contact us simply call your main clinic number and asked to transferred to the nurse line. At this point you will be asked to leave a message. We ask that you provide the following information:

• First, and most important, leave a message! Many times people call and hang up (instead of leaving a message). We cannot know that you called us unless you leave us a message.
• Provide your name, first and last. Please speak slowly and clearly and spell your name for us. This will help us to quickly find your records and locate your nurse.
• Leave a phone number where we can reach you. If you don't leave a phone number we will use whatever number is listed in your medical records. However, often times this is your home number and you're not at home. If you leave us the number that you know you will be at we can get back to you that much faster.
• Tell us as much information as you think we need. The nurse line receives 150-250 phone calls a day. We triage these calls and call back our patients accordingly.

If you have a suggestion for how we can make our nurse line better please e-mail us. As a new system we know that there are kinks we need to work our and we would love your feedback as to how we can better serve you.

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